Privacy Policy

1. Overview

ChanceRadar ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our service at chanceradar.com ("the Service").

2. Information We Collect

2.1 Information You Provide

• Account information: email address, name, and password when you register.
• Profile information: display name, ambassador (referral) code.
• Payment information: billing details processed securely through our third-party payment provider. We do not store your full credit card number.
• Integration data: Telegram chat ID that you voluntarily provide for alert delivery.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, scan configurations, and alert history.
• Device data: browser type, operating system, IP address, and general location (country/region level).
• Cookies: essential cookies for authentication and session management. We do not use third-party tracking cookies.

3. How We Use Your Information

• To provide and maintain the Service, including delivering alerts via your configured channels.
• To process payments and manage your subscription.
• To communicate with you about service updates, security alerts, and support.
• To monitor and improve the performance, security, and reliability of the Service.
• To enforce our Terms of Service and prevent abuse.

We do not sell your personal information to third parties. We do not use your data for targeted advertising.

4. Data Sharing

We may share your information only in the following circumstances:

• Payment processors: to process subscription payments.
• Alert delivery services: your Telegram chat ID is sent to Telegram to deliver your alerts.
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to you.

5. Data Retention

• Account data is retained for as long as your account is active.
• Alert history is retained for up to 90 days, after which it is automatically deleted.
• Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (TLS/HTTPS).
• Hashed and salted password storage.
• Access controls limiting employee access to personal data.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Deleteyour personal data ("right to be forgotten").
• Export your data in a portable format.
• Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at support@chanceradar.com. We will respond within 30 days.

8. International Data Transfers

Your data may be processed in servers located outside your country of residence. We ensure appropriate safeguards are in place for any international transfers of personal data, in compliance with applicable data protection laws.

9. Children's Privacy

The Service is not intended for users under 14 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the revised policy.

11. Contact

For questions or concerns about this Privacy Policy, please contact us at support@chanceradar.com.