Refund Policy

1. Overview

ChanceRadar offers a 14-day refund window on every card payment — monthly subscriptions, annual subscriptions, the first charge after your trial, and every recurring renewal — provided you have not begun using paid features after that charge.

Before subscribing, we strongly recommend you evaluate the Service during the 7-day free trial.

2. Free Trial

All new accounts include a 7-day free trial with full access to the plan you select at signup.

• Reminders are sent 3 days and 1 day before the trial ends.
• If you cancel during the trial, you continue using the Service until the trial ends and no payment is charged.
• If you do not cancel, your selected plan is charged automatically when the trial ends. That first charge is itself covered by the 14-day refund window described in Section 3.

3. Card Payments

Every card payment — whether it is your first paid charge, a manual subscription, or an automatic recurring renewal — is refundable under the following terms:

• You may request a refund within 14 days of the specific charge, provided you have not used any paid feature during the period covered by that charge.
• "Paid feature use" includes creating or editing radars, configuring or receiving alerts, using channel integrations (Telegram), or any other functionality not available on the free plan. Once any paid feature is used, the refund right for that charge is waived.
• Each renewal charge is evaluated independently against its own 14-day window and its own usage status. A used prior period does not waive the refund right for a brand-new renewal charge if you do not use paid features in the new period.
• The 14-day window is a global ChanceRadar policy and applies to all card payments regardless of the buyer's country. It is in addition to, not a substitute for, any statutory consumer right that may apply in your jurisdiction.

4. Plan Changes and Cancellation

4.1 Cancellation

You may cancel your subscription at any time from your Account Settings. Upon cancellation:

• Your paid features remain active until the end of the current billing period.
• Your account is downgraded to read-only after the period ends.
• Your trading configuration (symbol sets, radar presets, operations, alert history) is retained for 90 days, after which it is permanently deleted. Your account, payment, and ambassador records are preserved separately for audit and statutory retention (see Section 5).
• No partial refund is issued for the unused portion of the cancelled period. The cancelled period itself is still eligible for the 14-day refund window (Section 3) if you have not used paid features during it.

4.2 Plan Upgrades and Downgrades

• Plan changes (upgrade, downgrade, or billing-cycle / payment-method change) take effect at the start of the next billing period. The current period continues at the existing plan and price.
• No mid-cycle proration, partial refund, or differential charge is applied.

5. Failed Payments and Data Retention

If an automatic card renewal fails, ChanceRadar follows a 7-day dunning sequence before any service restriction:

• D+0 to D+6: the card is automatically retried on the D0 / D3 / D5 / D7 schedule, and payment-update reminder emails are sent on D+1, D+3, and D+5. Full access is preserved throughout this grace period.
• D+7: if the final retry still fails, the account is transitioned to read-only mode.
• D+7 to D+97: account remains in read-only mode and your trading configuration is preserved for 90 days. Re-paying within this window restores full access and all configuration.
• After 90 days: your trading configuration (radar presets, symbol sets, operations, alert history) is permanently deleted. Your account and historical payment / commission / consent records are retained separately under the data-retention rules below; you may re-subscribe later but past trading configuration is not recoverable.

5.1 Data Retention Categories

• Trading data (radar presets, symbol sets, operations, alert history): hard-deleted 90 days after read-only entry.
• Payment, tax, and audit data (subscription history, commissions, refund requests, consent logs, abuse logs): retained for the statutory period required by applicable law (e.g. Korean e-commerce law and tax law require up to 5 years).
• Account shell (email, name, OAuth identifier, ambassador attribution): retained while statutory records linked to the account exist.

6. Exception Refunds (Beyond the 14-Day Window)

Even where the 14-day refund window in Section 3 does not apply (for example, paid features were used or 14 days have passed), full refunds are still issued in the following limited circumstances:

• Duplicate payment: the same subscription was charged more than once due to a system error.
• Fraudulent or unauthorized charge: your payment method was used without your consent (subject to verification).
• Underage account: the account holder is under 14 years of age (based on internationally recognized age), in violation of our Terms of Service.

Exception refunds are reviewed case-by-case. We may request supporting documentation (bank statement, identification, etc.) before processing.

7. Non-Refundable Cases

Refunds are not granted in any of the following situations:

• Card payments where the 14-day window has elapsed and no Section 6 exception applies.
• Card payments where any paid feature was used during the period covered by the charge.
• Dissatisfaction with investment outcomes — ChanceRadar provides informational alerts only, not investment advice. Investment outcomes are your sole responsibility.
• Account suspension or termination due to violation of our Terms of Service.
• Temporary service disruptions covered under our standard maintenance windows (see Section 8 for outage credits).

8. Service Outage Credits

If the Service experiences unplanned downtime exceeding 24 consecutive hours, affected paid subscribers may request a prorated service credit for the downtime period. Credits are applied to future billing cycles and are not redeemable for cash.

9. How to Request a Refund or Credit

1. Email us at support@chanceradar.com with the subject line "Refund Request" or "Service Credit".
2. Include your account email, transaction ID, and the specific reason for the request.
3. We respond within 5 business days.
4. Approved refunds are processed back to the original payment method within 7–10 business days, depending on your payment provider. Approved credits are applied to your next billing cycle.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through the Service. The policy in effect at the time of your purchase applies to that transaction.

11. Contact

For questions about refunds, please contact us at support@chanceradar.com.